Fixed Cost per Machine
After a preliminary stabilisation of your IT environment, we cover up all faults and errors taking place, as well as basic supervision, for a fixed monthly or annual fee.
Best suited to
Organisations with suitable, in house IT resources that need to ensure a local and wide area network keeps running smooth and reliable with no surprises.
Included in the fixed fee...
- Support by phone, remote control and on site
- Monitoring Servers, Password changes, Managing user accounts
- Guaranteed response times
- Monthly reports of support incidents and system performance
- Travel time and expenses within the M25
- Software Updates
- Standardisation of server installation
- 24x7 monitoring agent on servers
- Disaster recovery image backup of each server
- Tackling any errors reported by users
- Virus detection and removal