Pay As You Go Hours
Pearl IT solution offers a flexible way to use our expert services. Purchased pay as you go hours can be used as telephone support, remote support or on-site support. The more hours purchased, the lower the equivalent hourly rate.
Pre paid block of hours
This is the most flexible way to use Pearl IT solution expert services. Client buys a bundle of hours of our time, which can be used as telephone support, remote support or on-site support. The more hours purchased, the lower the equivalent hourly rate. There is no boundary on the category of IT related work covered by this type of agreement: assignment work, upgrades and enhancements can be done as well as fault fixing and precautionary maintenance.
- Hands-on support
- Flexible - Any type of projects, upgrades, maintenance and fault fixing.
- Guaranteed response times
- Monthly incident statements
- Travel time and expenses within the M25 are free
Best suited to
- Where IT is an important part of the successful business and who need their systems to maintain pace with shifting requirements.
- Organisation who will need a quantity of project work carried out during the year.
- Organisation who do not have need of day to day support but want to use Pearl IT for project work in our professional areas of infrastructure design; remote access; thin client technology; network security; backup and disaster recovery. Call us to ask more about what kind of support service you need: 079 1766 4145